Your order will be processed 2-4 business days after purchase. Shipping time quoted at checkout is the estimated time for your order to reach you once it leaves our facility. Please allow up to 10 business days for orders to be shipped during a sale due to the high volume of orders. Hiyo is not responsible for package deliveries affected by natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our Canadian carrier to the local carrier in the destination country.
Orders will be shipped from our fulfillment warehouse in Edmonton, Alberta, Canada. Orders over $75 within the Edmonton area qualify for free local curbside drop off. Orders over $150 in the US and Canada qualify for free shipping. We are sorry, free international shipping is not offered at this time.
The customer is responsible for providing the correct shipping information prior to shipping. Hiyo is not responsible for packages delivered to an incorrect address and we will not process refunds or re-ship orders once the tracking shows delivery information.
Packages returned to Hiyo Brand Inc. due to an incorrect address can be reshipped at the customer's cost.
Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our returns policy below.